PSRumbagh

About 50% of my boot-ups produce the error message that AOL 9.1 has
encountered a problem and needs to close down, send or don’t send error
report. The detailed Error message text file that is generated is very large
and contains about 227 KB. All .exe and .dll files mentioned in the report
reference AOL as the program's vendor. I can’t tell if AOL has really
closed down but it comes up within 1 or 2 seconds (normal speed) when I click
on the AOL Icon. I am using WinXP home edition with SP3 on a Compaq Presario
V2000 laptop.

Contacting AOL many times results in no answer except their standard canned
answer: uninstall their software (AOL 9.1) and reinstall it. This action
does nothing to solve the problem. Sending AOL and Microsoft the 227 KB text
file error report results in no action, like they are not interested. The
details (e.g. checksum, software version, software vendor, pe_checksum ...
etc.) in the error report don’t mean much to me as I am not a programmer. I
have some of the error reports saved on disc and could email them to anyone
interested. What to do next?

Malke

PSRumbagh wrote:

> About 50% of my boot-ups produce the error message that AOL 9.1 has
> encountered a problem and needs to close down, send or don?t send error
> report. The detailed Error message text file that is generated is very
> large
> and contains about 227 KB. All .exe and .dll files mentioned in the
> report
> reference AOL as the program's vendor. I can?t tell if AOL has really
> closed down but it comes up within 1 or 2 seconds (normal speed) when I
> click
> on the AOL Icon. I am using WinXP home edition with SP3 on a Compaq
> Presario V2000 laptop.
>
> Contacting AOL many times results in no answer except their standard
> canned
> answer: uninstall their software (AOL 9.1) and reinstall it. This action
> does nothing to solve the problem. Sending AOL and Microsoft the 227 KB
> text
> file error report results in no action, like they are not interested. The
> details (e.g. checksum, software version, software vendor, pe_checksum ...
> etc.) in the error report don?t mean much to me as I am not a programmer.
> I
> have some of the error reports saved on disc and could email them to
> anyone
> interested. What to do next?

Uninstall AOL and leave it uninstalled. Make sure the uninstall also removes
all the AOL services, too. Run>services.msc [OK] to be sure. It is
unnecessary to use AOL software - which has *always* been buggy - to access
AOL mail. Just open a regular browser, go to www.aol.com, and sign in.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Gerry

Please post a copy here of the Error Report as it appears in Event
Viewer,

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


PSRumbagh wrote:
> About 50% of my boot-ups produce the error message that AOL 9.1 has
> encountered a problem and needs to close down, send or don't send
> error report. The detailed Error message text file that is generated
> is very large and contains about 227 KB. All .exe and .dll files
> mentioned in the report reference AOL as the program's vendor. I
> can't tell if AOL has really closed down but it comes up within 1 or
> 2 seconds (normal speed) when I click on the AOL Icon. I am using
> WinXP home edition with SP3 on a Compaq Presario V2000 laptop.
>
> Contacting AOL many times results in no answer except their standard
> canned answer: uninstall their software (AOL 9.1) and reinstall it.
> This action does nothing to solve the problem. Sending AOL and
> Microsoft the 227 KB text file error report results in no action,
> like they are not interested. The details (e.g. checksum, software
> version, software vendor, pe_checksum ... etc.) in the error report
> don't mean much to me as I am not a programmer. I have some of the
> error reports saved on disc and could email them to anyone
> interested. What to do next?

mikeyhsd

it is very possible a timing problem.

access the properties and tell AOL to not start with windows.
then using scheduled tasks tell AOL to start delayed after logon.


mikeyhsd@lamparty.net



"PSRumbagh" <PSRumbagh@discussions.microsoft.com> wrote in message news:3097181A-1DAB-4450-9E3A-1F92D55E3E51@microsoft.com...
About 50% of my boot-ups produce the error message that AOL 9.1 has
encountered a problem and needs to close down, send or don’t send error
report. The detailed Error message text file that is generated is very large
and contains about 227 KB. All .exe and .dll files mentioned in the report
reference AOL as the program's vendor. I can’t tell if AOL has really
closed down but it comes up within 1 or 2 seconds (normal speed) when I click
on the AOL Icon. I am using WinXP home edition with SP3 on a Compaq Presario
V2000 laptop.

Contacting AOL many times results in no answer except their standard canned
answer: uninstall their software (AOL 9.1) and reinstall it. This action
does nothing to solve the problem. Sending AOL and Microsoft the 227 KB text
file error report results in no action, like they are not interested. The
details (e.g. checksum, software version, software vendor, pe_checksum ....
etc.) in the error report don’t mean much to me as I am not a programmer. I
have some of the error reports saved on disc and could email them to anyone
interested. What to do next?

Ed.

Try opening AOL and on the Icon Toolbar at the top,
Click on the Settings Icon.
Click on Start-up Settings.
Uncheck "Enable Fast Start".
See if that helps.
"mikeyhsd" <mikeyhsd@hotmail.com> wrote in message news:ukakMUaVJHA.5236@TK2MSFTNGP04.phx.gbl...
it is very possible a timing problem.

access the properties and tell AOL to not start with windows.
then using scheduled tasks tell AOL to start delayed after logon.


mikeyhsd@lamparty.net



"PSRumbagh" <PSRumbagh@discussions.microsoft.com> wrote in message news:3097181A-1DAB-4450-9E3A-1F92D55E3E51@microsoft.com...
About 50% of my boot-ups produce the error message that AOL 9.1 has
encountered a problem and needs to close down, send or don’t send error
report. The detailed Error message text file that is generated is very large
and contains about 227 KB. All .exe and .dll files mentioned in the report
reference AOL as the program's vendor. I can’t tell if AOL has really
closed down but it comes up within 1 or 2 seconds (normal speed) when I click
on the AOL Icon. I am using WinXP home edition with SP3 on a Compaq Presario
V2000 laptop.

Contacting AOL many times results in no answer except their standard canned
answer: uninstall their software (AOL 9.1) and reinstall it. This action
does nothing to solve the problem. Sending AOL and Microsoft the 227 KB text
file error report results in no action, like they are not interested. The
details (e.g. checksum, software version, software vendor, pe_checksum ...
etc.) in the error report don’t mean much to me as I am not a programmer. I
have some of the error reports saved on disc and could email them to anyone
interested. What to do next?