Microsoft Operating System Forum

George

Hello,

For the past two weeks or so, I've been unable to access my hotmail account
on a regular basis. Using Win XP SP3.

On the days when the problem occurs, what happens is that I'm able to log-in
and am then taken (after lots of text chatter on the tan bottom bar) to a
blank white page where everything stops. Then - waiting a couple of minutes,
clicking the refresh button, contrl-alt-del button, etc. - nothing works and
xing out and getting on with life is the only thing left to do.

I've read the recent posts at Windows XP General with their various
technical recommendations - nothing seems to work for me. No real changes to
my computer settings and no problems with other e-mail services (yahoo,
gmail, lycos etc). Yesterday my hotmail worked fine; today back to the same
old problem. Seems like I'm on the "two days off and one day on" allotment.

Anybody else having similar experience and any thoughts on solving the
problem once and for all? Any way to give feedback directly to the hosts at
Hotmail/MSN/Windows Live/Etc.?

George, XP Home Edition SP3

PA Bear [MS MVP]

See recent & related discussions in Internet Mail newsgroup:
http://groups.google.com/group/micro...et.mail/topics
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

George wrote:
> Hello,
>
> For the past two weeks or so, I've been unable to access my hotmail
> account
> on a regular basis. Using Win XP SP3.
>
> On the days when the problem occurs, what happens is that I'm able to
> log-in
> and am then taken (after lots of text chatter on the tan bottom bar) to a
> blank white page where everything stops. Then - waiting a couple of
> minutes,
> clicking the refresh button, contrl-alt-del button, etc. - nothing works
> and
> xing out and getting on with life is the only thing left to do.
>
> I've read the recent posts at Windows XP General with their various
> technical recommendations - nothing seems to work for me. No real changes
> to
> my computer settings and no problems with other e-mail services (yahoo,
> gmail, lycos etc). Yesterday my hotmail worked fine; today back to the
> same
> old problem. Seems like I'm on the "two days off and one day on"
> allotment.
>
> Anybody else having similar experience and any thoughts on solving the
> problem once and for all? Any way to give feedback directly to the hosts
> at
> Hotmail/MSN/Windows Live/Etc.?
>
> George, XP Home Edition SP3

Malke

George wrote:

> Hello,
>
> For the past two weeks or so, I've been unable to access my hotmail
> account on a regular basis. Using Win XP SP3.
>
> On the days when the problem occurs, what happens is that I'm able to
> log-in and am then taken (after lots of text chatter on the tan bottom
> bar) to a blank white page where everything stops. Then - waiting a couple
> of minutes, clicking the refresh button, contrl-alt-del button, etc. -
> nothing works and xing out and getting on with life is the only thing left
> to do.
>
> I've read the recent posts at Windows XP General with their various
> technical recommendations - nothing seems to work for me. No real changes
> to my computer settings and no problems with other e-mail services (yahoo,
> gmail, lycos etc). Yesterday my hotmail worked fine; today back to the
> same old problem. Seems like I'm on the "two days off and one day on"
> allotment.
>
> Anybody else having similar experience and any thoughts on solving the
> problem once and for all? Any way to give feedback directly to the hosts
> at Hotmail/MSN/Windows Live/Etc.?

I seem to recall reading somewhere that Hotmail was having issues.

Contact MSN Support - http://support.msn.com/contactus.aspx
MSN Hotmail Top Issues and Support Information -
http://support.microsoft.com/kb/316659
Contacting Hotmail (MSN) -
http://www.hotmail.msn.com/cgi-bin/dasp/ua_info.asp
Phone: http://support.msn.com/accessnumbers.aspx
Customer Support for MSN, Hotmail -
https://accountservices.passport.net...merSupport.srf
Hotmail Support Request - http://www.hotmail.msn.com/cgi-bin/support

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

db.·.. >

just a thought, but perhaps
you can try booting into
safemode with networking
and test drive your issue.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"George" <George@discussions.microsoft.com> wrote in message news:13A6692B-F52F-4F58-BBC2-9CAE3EEE48EC@microsoft.com...
> Hello,
>
> For the past two weeks or so, I've been unable to access my hotmail account
> on a regular basis. Using Win XP SP3.
>
> On the days when the problem occurs, what happens is that I'm able to log-in
> and am then taken (after lots of text chatter on the tan bottom bar) to a
> blank white page where everything stops. Then - waiting a couple of minutes,
> clicking the refresh button, contrl-alt-del button, etc. - nothing works and
> xing out and getting on with life is the only thing left to do.
>
> I've read the recent posts at Windows XP General with their various
> technical recommendations - nothing seems to work for me. No real changes to
> my computer settings and no problems with other e-mail services (yahoo,
> gmail, lycos etc). Yesterday my hotmail worked fine; today back to the same
> old problem. Seems like I'm on the "two days off and one day on" allotment.
>
> Anybody else having similar experience and any thoughts on solving the
> problem once and for all? Any way to give feedback directly to the hosts at
> Hotmail/MSN/Windows Live/Etc.?
>
> George, XP Home Edition SP3

George

To Malke, PA Bear and db,

Thanks for the help. Spent about an hour trying your suggestions (except
yours db - don't want to go into safe mode each time logging in to hotmail).

Microsoft/MSN "Help" sites are incomprehensible to the average individual.
Followed their instructions as best I could but problem persists - I give up.

In the meanwhile, I've decided it's less trouble to drive 15 miles to the
nearest town with public library and check my hotmail when I do the weekly
shopping.

Hotmail used to be a fine and useful service - no longer reliable...
--
George XP Home Edition SP3


"George" wrote:

> Hello,
>
> For the past two weeks or so, I've been unable to access my hotmail account
> on a regular basis. Using Win XP SP3.
>
> On the days when the problem occurs, what happens is that I'm able to log-in
> and am then taken (after lots of text chatter on the tan bottom bar) to a
> blank white page where everything stops. Then - waiting a couple of minutes,
> clicking the refresh button, contrl-alt-del button, etc. - nothing works and
> xing out and getting on with life is the only thing left to do.
>
> I've read the recent posts at Windows XP General with their various
> technical recommendations - nothing seems to work for me. No real changes to
> my computer settings and no problems with other e-mail services (yahoo,
> gmail, lycos etc). Yesterday my hotmail worked fine; today back to the same
> old problem. Seems like I'm on the "two days off and one day on" allotment.
>
> Anybody else having similar experience and any thoughts on solving the
> problem once and for all? Any way to give feedback directly to the hosts at
> Hotmail/MSN/Windows Live/Etc.?
>
> George, XP Home Edition SP3