jm47

Hi Everyone: for some reason when I start my computer there is an older
version of Outlook Express loaded and I can't access Excel or Word files.To
correct this I could do a System Restore but this morning there are no longer
any previous dates available to do this.Comcast offered a free download of
Norton but it stopped when in encountered Spybot.Tried to remove it with XP
but got a missing files prompt.Can anyone help?Thanks...Joe

Mick Murphy

The Program "Spybot" is spyware.
Download, install, update and scan with "Malwarebytes" and "Spybot Search &
Destroy"
If you have the same install problem, as you did with Norton, reboot, and
install them, update, etc in "Safemode with Networking", which gives access
to the Internet.
Safe Mode with Networking is one of the startup options when you tap F8 at
startup
Scan your System while there to remove problems.
All info below.


http://www.spybot.info/en/index.html

Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update it, and scan your System once a fortnight.

http://www.malwarebytes.org/mbam.php

Malwarebytes is as the name says, a Malware Remover!
For the Free version scroll down their page to either download from
Download.com, or Major Geeks.com

Download, install, and update.

Important re: Safe Mode
If you happen to find a problem that you can’t uninstall / delete, reboot
the computer, and go into Safe Mode with Networking.
To get into Safe mode with Networking, tap F8 right at Power On / Startup,
and use UP arrow key to get to Safe Mode with Networking from list of
options, then hit ENTER.
RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D
while in Safe Mode with Networking.


--
Mad Mike


"jm47" wrote:

> Hi Everyone: for some reason when I start my computer there is an older
> version of Outlook Express loaded and I can't access Excel or Word files.To
> correct this I could do a System Restore but this morning there are no longer
> any previous dates available to do this.Comcast offered a free download of
> Norton but it stopped when in encountered Spybot.Tried to remove it with XP
> but got a missing files prompt.Can anyone help?Thanks...Joe