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When I remote into my computer (XP x64) with the /span option, color is forced to 8 bit. I recently upgraded from 32bit XP, and never had this problem. I


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Old 11-11-2008, 05:51 PM   #1
Michael
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Remote Desktop session with /span option forced to 8bit color

When I remote into my computer (XP x64) with the /span option, color is
forced to 8 bit. I recently upgraded from 32bit XP, and never had this
problem. I found this article, but it is specific to 32bit Server 2003:

http://support.microsoft.com/kb/942610

I have all the latest updates installed from Microsoft Update site. After
many hours of searching, I'm ready to admit defeat. Thanks for any help.


 
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Old 11-11-2008, 06:30 PM   #2
Michael
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RE: Remote Desktop session with /span option forced to 8bit color

Correction, that link ( http://support.microsoft.com/kb/942610 ) is exactly
what I needed. Click the link at the top of the page and you will be emailed
a link to a hotfix. When you unzip the hotfix (need password from email) the
resulting executable has XP in the name and installs fine...best of all it
solved the problem!

"Michael" wrote:

> When I remote into my computer (XP x64) with the /span option, color is
> forced to 8 bit. I recently upgraded from 32bit XP, and never had this
> problem. I found this article, but it is specific to 32bit Server 2003:
>
> http://support.microsoft.com/kb/942610
>
> I have all the latest updates installed from Microsoft Update site. After
> many hours of searching, I'm ready to admit defeat. Thanks for any help.
>
>

 
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Old 11-11-2008, 11:55 PM   #3
Charlie Russel - MVP
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Posts: n/a
Re: Remote Desktop session with /span option forced to 8bit color

Yes, fixes for Server 2k3 generally work on XP x64 as well. They're the same
code base.

--
Charlie.
http://msmvps.com/blogs/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel

"Michael" <Michael@discussions.microsoft.com> wrote in message
news:8581B566-D7CF-4273-97BC-2EAF4703C0D0@microsoft.com...
> Correction, that link ( http://support.microsoft.com/kb/942610 ) is
> exactly
> what I needed. Click the link at the top of the page and you will be
> emailed
> a link to a hotfix. When you unzip the hotfix (need password from email)
> the
> resulting executable has XP in the name and installs fine...best of all it
> solved the problem!
>
> "Michael" wrote:
>
>> When I remote into my computer (XP x64) with the /span option, color is
>> forced to 8 bit. I recently upgraded from 32bit XP, and never had this
>> problem. I found this article, but it is specific to 32bit Server 2003:
>>
>> http://support.microsoft.com/kb/942610
>>
>> I have all the latest updates installed from Microsoft Update site.
>> After
>> many hours of searching, I'm ready to admit defeat. Thanks for any help.
>>
>>


 
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Old 01-13-2009, 08:40 PM   #4
aroko56
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Posts: n/a
Re: Remote Desktop session with /span option forced to 8bit color

Hi Carlie,

I am having the exact same problem, When i change the resoution anything
over 2400by 1200, it will connect with 8 Bit, so i tried the hotfix, but i
get this error when i try to launch it "This verstion of windows that you
have installed doesnt match the update you are trying to install" i have Xp
Pro Sp2. Any idea on how to fix this?
Thanks

"Charlie Russel - MVP" wrote:

> Yes, fixes for Server 2k3 generally work on XP x64 as well. They're the same
> code base.
>
> --
> Charlie.
> http://msmvps.com/blogs/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
> "Michael" <Michael@discussions.microsoft.com> wrote in message
> news:8581B566-D7CF-4273-97BC-2EAF4703C0D0@microsoft.com...
> > Correction, that link ( http://support.microsoft.com/kb/942610 ) is
> > exactly
> > what I needed. Click the link at the top of the page and you will be
> > emailed
> > a link to a hotfix. When you unzip the hotfix (need password from email)
> > the
> > resulting executable has XP in the name and installs fine...best of all it
> > solved the problem!
> >
> > "Michael" wrote:
> >
> >> When I remote into my computer (XP x64) with the /span option, color is
> >> forced to 8 bit. I recently upgraded from 32bit XP, and never had this
> >> problem. I found this article, but it is specific to 32bit Server 2003:
> >>
> >> http://support.microsoft.com/kb/942610
> >>
> >> I have all the latest updates installed from Microsoft Update site.
> >> After
> >> many hours of searching, I'm ready to admit defeat. Thanks for any help.
> >>
> >>

>
>

 
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Old 01-13-2009, 08:59 PM   #5
aroko56
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Posts: n/a
Re: Remote Desktop session with /span option forced to 8bit color



"aroko56" wrote:

> Hi Carlie,
>
> I am having the exact same problem, When i change the resoution anything
> over 2400by 1200, it will connect with 8 Bit, so i tried the hotfix, but i
> get this error when i try to launch it "This verstion of windows that you
> have installed doesnt match the update you are trying to install" i have Xp
> Pro Sp2. Any idea on how to fix this? The same error on XP SP3 too.
> Thanks
>
> "Charlie Russel - MVP" wrote:
>
> > Yes, fixes for Server 2k3 generally work on XP x64 as well. They're the same
> > code base.
> >
> > --
> > Charlie.
> > http://msmvps.com/blogs/xperts64
> > http://mvp.support.microsoft.com/profile/charlie.russel
> >
> > "Michael" <Michael@discussions.microsoft.com> wrote in message
> > news:8581B566-D7CF-4273-97BC-2EAF4703C0D0@microsoft.com...
> > > Correction, that link ( http://support.microsoft.com/kb/942610 ) is
> > > exactly
> > > what I needed. Click the link at the top of the page and you will be
> > > emailed
> > > a link to a hotfix. When you unzip the hotfix (need password from email)
> > > the
> > > resulting executable has XP in the name and installs fine...best of all it
> > > solved the problem!
> > >
> > > "Michael" wrote:
> > >
> > >> When I remote into my computer (XP x64) with the /span option, color is
> > >> forced to 8 bit. I recently upgraded from 32bit XP, and never had this
> > >> problem. I found this article, but it is specific to 32bit Server 2003:
> > >>
> > >> http://support.microsoft.com/kb/942610
> > >>
> > >> I have all the latest updates installed from Microsoft Update site.
> > >> After
> > >> many hours of searching, I'm ready to admit defeat. Thanks for any help.
> > >>
> > >>

> >
> >

 
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Old 01-23-2009, 09:41 PM   #6
alex
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Posts: n/a
Re: Remote Desktop session with /span option forced to 8bit color

Charlie,

This patch won't install on XP Pro 64bit.

"Charlie Russel - MVP" wrote:

> Yes, fixes for Server 2k3 generally work on XP x64 as well. They're the same
> code base.
>
> --
> Charlie.
> http://msmvps.com/blogs/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
> "Michael" <Michael@discussions.microsoft.com> wrote in message
> news:8581B566-D7CF-4273-97BC-2EAF4703C0D0@microsoft.com...
> > Correction, that link ( http://support.microsoft.com/kb/942610 ) is
> > exactly
> > what I needed. Click the link at the top of the page and you will be
> > emailed
> > a link to a hotfix. When you unzip the hotfix (need password from email)
> > the
> > resulting executable has XP in the name and installs fine...best of all it
> > solved the problem!
> >
> > "Michael" wrote:
> >
> >> When I remote into my computer (XP x64) with the /span option, color is
> >> forced to 8 bit. I recently upgraded from 32bit XP, and never had this
> >> problem. I found this article, but it is specific to 32bit Server 2003:
> >>
> >> http://support.microsoft.com/kb/942610
> >>
> >> I have all the latest updates installed from Microsoft Update site.
> >> After
> >> many hours of searching, I'm ready to admit defeat. Thanks for any help.
> >>
> >>

>
>

 
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Old 01-24-2009, 09:58 AM   #7
Charlie Russel - MVP
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Posts: n/a
Re: Remote Desktop session with /span option forced to 8bit color

Then we're out of luck, I"m afraid. Most of the time, MS makes updates for
Server 2k3 x64 able to install on XP x64. When they don't however, there's
not much we can do that wouldn't put us in a totally unsupported position at
best. The one recourse you have is to open a support incident with MS.

--
Charlie.
http://msmvps.com/blogs/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel

"alex" <alex@discussions.microsoft.com> wrote in message
news:BC263B44-2CA4-4FB9-8D3B-DDE65D8C60D5@microsoft.com...
> Charlie,
>
> This patch won't install on XP Pro 64bit.
>
> "Charlie Russel - MVP" wrote:
>
>> Yes, fixes for Server 2k3 generally work on XP x64 as well. They're the
>> same
>> code base.
>>
>> --
>> Charlie.
>> http://msmvps.com/blogs/xperts64
>> http://mvp.support.microsoft.com/profile/charlie.russel
>>
>> "Michael" <Michael@discussions.microsoft.com> wrote in message
>> news:8581B566-D7CF-4273-97BC-2EAF4703C0D0@microsoft.com...
>> > Correction, that link ( http://support.microsoft.com/kb/942610 ) is
>> > exactly
>> > what I needed. Click the link at the top of the page and you will be
>> > emailed
>> > a link to a hotfix. When you unzip the hotfix (need password from
>> > email)
>> > the
>> > resulting executable has XP in the name and installs fine...best of all
>> > it
>> > solved the problem!
>> >
>> > "Michael" wrote:
>> >
>> >> When I remote into my computer (XP x64) with the /span option, color
>> >> is
>> >> forced to 8 bit. I recently upgraded from 32bit XP, and never had
>> >> this
>> >> problem. I found this article, but it is specific to 32bit Server
>> >> 2003:
>> >>
>> >> http://support.microsoft.com/kb/942610
>> >>
>> >> I have all the latest updates installed from Microsoft Update site.
>> >> After
>> >> many hours of searching, I'm ready to admit defeat. Thanks for any
>> >> help.
>> >>
>> >>

>>
>>


 
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