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I am using Windows XP Pro and office 2007 enterprise on a standalone laptop. The following update from Windows update fails to install repeatedly and is stuck in the icon |
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10-10-2008, 12:12 PM
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I am using Windows XP Pro and office 2007 enterprise on a standalone laptop.
The following update from Windows update fails to install repeatedly and is stuck in the icon tray with the yellow shield . "Security update for the 2007 Microsoft Office system (KB951944)" I've run office diagnostics and it does not show any problem. I tried to run the original installation CD for office 2007, but it indicates that the installation routine is already running and will not let me run it again. This stuck update is also preventing me from getting any new office updates; when I go to the office update website it tries to scan for what updates are needed and it says it cannot determine it due to an error. I have worked with the Dell goal techsupport and cannot find a solution. Does anybody have any ideas? Thanks, Bob |
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10-10-2008, 12:19 PM
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How to troubleshoot failures updating your Office installation...
http://support.microsoft.com/kb/304498 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Bob Day wrote: > I am using Windows XP Pro and office 2007 enterprise on a standalone > laptop. > The following update from Windows update fails to install repeatedly and > is > stuck in the icon tray with the yellow shield . > "Security update for the 2007 Microsoft Office system (KB951944)" > I've run office diagnostics and it does not show any problem. > I tried to run the original installation CD for office 2007, but it > indicates that the installation routine is already running and will not > let > me run it again. This stuck update is also preventing me from getting any > new office updates; when I go to the office update website it tries to > scan > for what updates are needed and it says it cannot determine it due to an > error. > I have worked with the Dell goal techsupport and cannot find a solution. > Does anybody have any ideas? > Thanks, > Bob |
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| 2007, microsoft, office, update |
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