Microsoft Operating System Forum

LiLTechMom

Having problems with the this update. Windows Live OneCare runs as scheduled
with no problems except:

1. I cannot find out why Error Code KB942615 still shows as not installed.
2. Windows Live One care runs OK, (updated subscription) October 2007, but I
continuously get the RED #1 on my lower right toolbar on the desktop.

--
LiLTechMom

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/communities....windowsupdate

PA Bear [MS MVP]

KB946215 is not an error code, it's the KB article for MS07-069:
http://support.microsoft.com/kb/942615

Windows version?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


LiLTechMom wrote:
> Having problems with the this update. Windows Live OneCare runs as
> scheduled
> with no problems except:
>
> 1. I cannot find out why Error Code KB942615 still shows as not installed.
> 2. Windows Live One care runs OK, (updated subscription) October 2007, but
> I
> continuously get the RED #1 on my lower right toolbar on the desktop.

LiLTechMom

Windows XP
--
LiLTechMom


"PA Bear [MS MVP]" wrote:

> KB946215 is not an error code, it's the KB article for MS07-069:
> http://support.microsoft.com/kb/942615
>
> Windows version?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> LiLTechMom wrote:
> > Having problems with the this update. Windows Live OneCare runs as
> > scheduled
> > with no problems except:
> >
> > 1. I cannot find out why Error Code KB942615 still shows as not installed.
> > 2. Windows Live One care runs OK, (updated subscription) October 2007, but
> > I
> > continuously get the RED #1 on my lower right toolbar on the desktop.
>
>

PA Bear [MS MVP]

Can you download the update, SAVE it to your desktop, and then install it
manually by double-clicking on the saved file?

IE6/WinXP SP2 only:
http://www.microsoft.com/downloads/d...2-152C611D3F0A

IE7/WinXP SP2 only:
http://www.microsoft.com/downloads/d...4-E10C1C76EE97

NB: We expect a new Cumulative Security Update for IE to be released on 12
Feb-08 (i.e., tomorrow), so I'd strongly recommend getting this problem
sorted ASAP, Mom.

===================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

===================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

=> **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <=

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

LiLTechMom wrote:
> Windows XP
>
>> KB946215 is not an error code, it's the KB article for MS07-069:
>> http://support.microsoft.com/kb/942615
>>
>> Windows version?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> LiLTechMom wrote:
>>> Having problems with the this update. Windows Live OneCare runs as
>>> scheduled
>>> with no problems except:
>>>
>>> 1. I cannot find out why Error Code KB942615 still shows as not
>>> installed.
>>> 2. Windows Live One care runs OK, (updated subscription) October 2007,
>>> but
>>> I
>>> continuously get the RED #1 on my lower right toolbar on the desktop.