|
||||||
This repeats every time I attemp Windows Update. The MS Trusted sites have been entered I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. All I get is: |
Microsoft OS Forum to Usenet Gateway is a gateway to Microsoft Windows operating system newsgroups. If you use Windows XP, Windows Vista or any other Microsoft Operating System then this is the community for you.
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact us.
Once you register you'll stop seeing this message.
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact us.
Once you register you'll stop seeing this message.
 |
|
|
Thread Tools | Display Modes |
02-03-2008, 03:24 PM
|
#1 | ||
|
Guest
Posts: n/a
|
This repeats every time I attemp Windows Update.
The MS Trusted sites have been entered I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. All I get is: "When you try to access the Windows Update site you receive error 0x800A1391" What Next? Please HELP Thank you GT |
||
    
|
|
02-03-2008, 03:37 PM
|
#2 | ||
|
Guest
Posts: n/a
|
Windows Version is ____ ? [2K, XP, Vista, etc.]
By ' Windows Update ', if you're referring to access to the Windows Update site, then Vista is eliminated. Make sure that the ActiveX software component is installed, at the latest version, is enabled, and is registerd correctly. Open Internet Options from within Control Panel Click the Programs tab Click the Manage Add-ons button The Show: field will be 'Add-ons that have been used by Internet Explorer'. Look for 'WUWebControlClass' under Name Is it showing as Enabled ? If not, Enable it. If the system is connected to the net, click once on it, now click the "Update ActiveX" button under 'Update'. What happens ? The 0x800A1391 error code has been associated with a type of malware infection in the past. Specifically, what was known as Cool Web Search. When was the system last scanned for the presence of malware with an up to date antivirus program and what program was it ? MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== GeorgeTate wrote: > This repeats every time I attemp Windows Update. > The MS Trusted sites have been entered > I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. > All I get is: > "When you try to access the Windows Update site you receive error 0x800A1391" > What Next? Please HELP > Thank you > GT > > |
||
|
|
|
02-03-2008, 04:09 PM
|
#3 | ||
|
Guest
Posts: n/a
|
Thank you
Windows XP with MS Office 2003 Professional No WuW, but MuW is there and enabled Clicked on MuW, but only Delete and radio buttons to disable ZoneLabs Security Suite is updated daily, last complete scan was Friday at 8 pm "MowGreen [MVP]" wrote: > Windows Version is ____ ? [2K, XP, Vista, etc.] > > By ' Windows Update ', if you're referring to access to the Windows > Update site, then Vista is eliminated. > Make sure that the ActiveX software component is installed, at the > latest version, is enabled, and is registerd correctly. > > Open Internet Options from within Control Panel > Click the Programs tab > Click the Manage Add-ons button > The Show: field will be 'Add-ons that have been used by Internet Explorer'. > Look for 'WUWebControlClass' under Name > Is it showing as Enabled ? If not, Enable it. > If the system is connected to the net, click once on it, now click the > "Update ActiveX" button under 'Update'. > What happens ? > > The 0x800A1391 error code has been associated with a type of malware > infection in the past. Specifically, what was known as Cool Web Search. > When was the system last scanned for the presence of malware with an up > to date antivirus program and what program was it ? > > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > GeorgeTate wrote: > > > This repeats every time I attemp Windows Update. > > The MS Trusted sites have been entered > > I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. > > All I get is: > > "When you try to access the Windows Update site you receive error 0x800A1391" > > What Next? Please HELP > > Thank you > > GT > > > > > |
||
|
|
|
02-05-2008, 12:43 PM
|
#4 | ||
|
Guest
Posts: n/a
|
> ZoneLabs Security Suite
The issue is most likely directly related to the above, George. >> Clicked on MuW, but only Delete and radio buttons to disable At the bottom of the Manage Add-ons window, to the right of the Settings area [Enable, Delete], is the Update area. That's where you need to see if there is an update for MUWebControl Class. Even if the system is opted in to Microsoft update there should still be a WUWebControl Class ActiveX component present in IE's add-ons. A post from this newsgroup dated 1/7 by Feline Cat shows that unblocking mobile code in ZLSS resolved her issue. Not sure if that even applies to the current version, though. 0x800A1391 Microsoft JScript runtime error The trust verification action specified is not supported by the specified trust provider. Please check in Add/Remove Programs in the Control Panel to see if KB942840 is installed. If not, download and save it from here: http://www.microsoft.com/downloads/d...0-F09D3D99766E When the download is done close all open programs and browsers. Install WindowsXP-KB942840-x86-ENU.exe I'm curious to see how ZLSS reacts to the installation of that jscript.dll. Make sure that it is allowed and not blocked, please. Reboot the system afterwards and try Windows Update once more. MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== GeorgeTate wrote: > Thank you > Windows XP with MS Office 2003 Professional > No WuW, but MuW is there and enabled > Clicked on MuW, but only Delete and radio buttons to disable > ZoneLabs Security Suite is updated daily, last complete scan was Friday at 8 > pm > > "MowGreen [MVP]" wrote: > > >>Windows Version is ____ ? [2K, XP, Vista, etc.] >> >>By ' Windows Update ', if you're referring to access to the Windows >>Update site, then Vista is eliminated. >>Make sure that the ActiveX software component is installed, at the >>latest version, is enabled, and is registerd correctly. >> >>Open Internet Options from within Control Panel >>Click the Programs tab >>Click the Manage Add-ons button >>The Show: field will be 'Add-ons that have been used by Internet Explorer'. >>Look for 'WUWebControlClass' under Name >>Is it showing as Enabled ? If not, Enable it. >>If the system is connected to the net, click once on it, now click the >>"Update ActiveX" button under 'Update'. >>What happens ? >> >>The 0x800A1391 error code has been associated with a type of malware >>infection in the past. Specifically, what was known as Cool Web Search. >>When was the system last scanned for the presence of malware with an up >>to date antivirus program and what program was it ? >> >> >>MowGreen [MVP 2003-2008] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >> >>GeorgeTate wrote: >> >> >>>This repeats every time I attemp Windows Update. >>>The MS Trusted sites have been entered >>>I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. >>>All I get is: >>>"When you try to access the Windows Update site you receive error 0x800A1391" >>>What Next? Please HELP >>>Thank you >>>GT >>> >>> >> |
||
|
|
|
02-11-2008, 07:55 PM
|
#5 | ||
|
Guest
Posts: n/a
|
Recent health challenges have slowed me down. When I attempt to follow
your instructions there are no file names matching your advice. Would it be better to just uninstall the ZoneAlarm Security Suite completely before doing a full Windoows Update? One other difficulty is the HTTP 403 window instead of the window that I want to reach. This affecting online filing of my taxes, as well as research that I am attempting to complete. Would you recommend a freshstart without the security suite, just the Windows Security? "MowGreen [MVP]" wrote: > > ZoneLabs Security Suite > > The issue is most likely directly related to the above, George. > > >> Clicked on MuW, but only Delete and radio buttons to disable > > At the bottom of the Manage Add-ons window, to the right of the Settings > area [Enable, Delete], is the Update area. That's where you need to see > if there is an update for MUWebControl Class. > Even if the system is opted in to Microsoft update there should still be > a WUWebControl Class ActiveX component present in IE's add-ons. > > A post from this newsgroup dated 1/7 by Feline Cat shows that unblocking > mobile code in ZLSS resolved her issue. Not sure if that even applies to > the current version, though. > > 0x800A1391 Microsoft JScript runtime error > The trust verification action specified is not supported by the > specified trust provider. > > Please check in Add/Remove Programs in the Control Panel to see if > KB942840 is installed. If not, download and save it from here: > http://www.microsoft.com/downloads/d...0-F09D3D99766E > > When the download is done close all open programs and browsers. > Install WindowsXP-KB942840-x86-ENU.exe > I'm curious to see how ZLSS reacts to the installation of that > jscript.dll. Make sure that it is allowed and not blocked, please. > Reboot the system afterwards and try Windows Update once more. > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > GeorgeTate wrote: > > Thank you > > Windows XP with MS Office 2003 Professional > > No WuW, but MuW is there and enabled > > Clicked on MuW, but only Delete and radio buttons to disable > > ZoneLabs Security Suite is updated daily, last complete scan was Friday at 8 > > pm > > > > "MowGreen [MVP]" wrote: > > > > > >>Windows Version is ____ ? [2K, XP, Vista, etc.] > >> > >>By ' Windows Update ', if you're referring to access to the Windows > >>Update site, then Vista is eliminated. > >>Make sure that the ActiveX software component is installed, at the > >>latest version, is enabled, and is registerd correctly. > >> > >>Open Internet Options from within Control Panel > >>Click the Programs tab > >>Click the Manage Add-ons button > >>The Show: field will be 'Add-ons that have been used by Internet Explorer'. > >>Look for 'WUWebControlClass' under Name > >>Is it showing as Enabled ? If not, Enable it. > >>If the system is connected to the net, click once on it, now click the > >>"Update ActiveX" button under 'Update'. > >>What happens ? > >> > >>The 0x800A1391 error code has been associated with a type of malware > >>infection in the past. Specifically, what was known as Cool Web Search. > >>When was the system last scanned for the presence of malware with an up > >>to date antivirus program and what program was it ? > >> > >> > >>MowGreen [MVP 2003-2008] > >>=============== > >> *-343-* FDNY > >>Never Forgotten > >>=============== > >> > >> > >> > >>GeorgeTate wrote: > >> > >> > >>>This repeats every time I attemp Windows Update. > >>>The MS Trusted sites have been entered > >>>I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. > >>>All I get is: > >>>"When you try to access the Windows Update site you receive error 0x800A1391" > >>>What Next? Please HELP > >>>Thank you > >>>GT > >>> > >>> > >> > |
||
|
|
|
02-14-2008, 02:31 PM
|
#6 | ||
|
Guest
Posts: n/a
|
Sorry about the health issue, George and not getting to this sooner.
I would heartily recommend removing *all* traces of Zone Alarm from the system. Please visit their web site to learn how to do this as ZA tends to leave behind either a Service or a file that will still cause internet connectivity issues. Make sure that the native XP firewall is enabled after the removal of ZA and, after ensuring that connectivity is restored, suggest you either install Avast or AntiVir, both free, for an antivirus. You may need to reset the Winsock stack after removing ZA, do this by going to Start > Run > type in cmd Click OK or press Enter At the prompt type these commands in, pressing Enter after each one netsh winsock reset exit Restart the system and the Winsock will rebuild itself. MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== GeorgeTate wrote: > Recent health challenges have slowed me down. When I attempt to follow > your instructions there are no file names matching your advice. Would it be > better to just uninstall the ZoneAlarm Security Suite completely before doing > a full Windoows Update? > One other difficulty is the HTTP 403 window instead of the window that I > want to reach. This affecting online filing of my taxes, as well as research > that I am attempting to complete. > Would you recommend a freshstart without the security suite, just the > Windows Security? > > "MowGreen [MVP]" wrote: > > >>>ZoneLabs Security Suite >> >>The issue is most likely directly related to the above, George. >> >> >>>>Clicked on MuW, but only Delete and radio buttons to disable >> >>At the bottom of the Manage Add-ons window, to the right of the Settings >>area [Enable, Delete], is the Update area. That's where you need to see >>if there is an update for MUWebControl Class. >>Even if the system is opted in to Microsoft update there should still be >>a WUWebControl Class ActiveX component present in IE's add-ons. >> >>A post from this newsgroup dated 1/7 by Feline Cat shows that unblocking >>mobile code in ZLSS resolved her issue. Not sure if that even applies to >>the current version, though. >> >>0x800A1391 Microsoft JScript runtime error >>The trust verification action specified is not supported by the >>specified trust provider. >> >>Please check in Add/Remove Programs in the Control Panel to see if >>KB942840 is installed. If not, download and save it from here: >>http://www.microsoft.com/downloads/d...0-F09D3D99766E >> >>When the download is done close all open programs and browsers. >>Install WindowsXP-KB942840-x86-ENU.exe >>I'm curious to see how ZLSS reacts to the installation of that >>jscript.dll. Make sure that it is allowed and not blocked, please. >>Reboot the system afterwards and try Windows Update once more. >> >>MowGreen [MVP 2003-2008] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >>GeorgeTate wrote: >> >>>Thank you >>>Windows XP with MS Office 2003 Professional >>>No WuW, but MuW is there and enabled >>>Clicked on MuW, but only Delete and radio buttons to disable >>>ZoneLabs Security Suite is updated daily, last complete scan was Friday at 8 >>>pm >>> >>>"MowGreen [MVP]" wrote: >>> >>> >>> >>>>Windows Version is ____ ? [2K, XP, Vista, etc.] >>>> >>>>By ' Windows Update ', if you're referring to access to the Windows >>>>Update site, then Vista is eliminated. >>>>Make sure that the ActiveX software component is installed, at the >>>>latest version, is enabled, and is registerd correctly. >>>> >>>>Open Internet Options from within Control Panel >>>>Click the Programs tab >>>>Click the Manage Add-ons button >>>>The Show: field will be 'Add-ons that have been used by Internet Explorer'. >>>>Look for 'WUWebControlClass' under Name >>>>Is it showing as Enabled ? If not, Enable it. >>>>If the system is connected to the net, click once on it, now click the >>>>"Update ActiveX" button under 'Update'. >>>>What happens ? >>>> >>>>The 0x800A1391 error code has been associated with a type of malware >>>>infection in the past. Specifically, what was known as Cool Web Search. >>>>When was the system last scanned for the presence of malware with an up >>>>to date antivirus program and what program was it ? >>>> >>>> >>>>MowGreen [MVP 2003-2008] >>>>=============== >>>> *-343-* FDNY >>>>Never Forgotten >>>>=============== >>>> >>>> >>>> >>>>GeorgeTate wrote: >>>> >>>> >>>> >>>>>This repeats every time I attemp Windows Update. >>>>>The MS Trusted sites have been entered >>>>>I have cleared cache, turned off ZoneAlarm, turned on Microsoft Firewall. >>>>>All I get is: >>>>>"When you try to access the Windows Update site you receive error 0x800A1391" >>>>>What Next? Please HELP >>>>>Thank you >>>>>GT >>>>> >>>>> >>>> |
||
|
|
|
| Tags |
| a1391, error, receive |
«
Previous Thread
|
Next Thread
»
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
Linear Mode
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Error number: 0x800A1391 | Zin | Windows Update | 2 | 01-28-2008 06:51 PM |
| RE: Error number: 0x800A1391 | Bill W | Windows Update | 0 | 12-23-2007 04:37 PM |
| RE: Error number: 0x800A1391 | Camille | Windows Update | 0 | 09-06-2007 06:50 PM |
| error code 0x800A1391 | Fellow_Traveller | Windows Update | 1 | 07-23-2007 12:46 PM |
| RE: Error number: 0x800A1391 | RCB | Windows Update | 1 | 07-06-2007 07:02 AM |
This is a Schwarz Network site.