Brad Pears

This is frustrating as heck...

We have a few users that are on dial-up from their home location. From time
to time I have to remote control their sessions to look at something that is
going on etc...

When I remote control one of these sessions, it is as slow for me as it is
them (screen refreshing etc...) which is very annoying. Is there any way to
get around this? It seems very odd that I too should be faced with a
sluggish session when I am controlling a session that is running on my local
server! (which is about 20ft away from me!!)

Help!

Thanks, Brad

trevis1227@gmail.com

On Jan 22, 2:51 pm, "Brad Pears" <br...@truenorthloghomes.com> wrote:
> This is frustrating as heck...
>
> We have a few users that are on dial-up from their home location. From time
> to time I have to remote control their sessions to look at something that is
> going on etc...
>
> When I remote control one of these sessions, it is as slow for me as it is
> them (screen refreshing etc...) which is very annoying. Is there any way to
> get around this? It seems very odd that I too should be faced with a
> sluggish session when I am controlling a session that is running on my local
> server! (which is about 20ft away from me!!)
>
> Help!
>
> Thanks, Brad

Just log into their session on your own. Don't worry about Remote
connecting. You can do all the same things when you log into their
profile, including making the neccessary corrections. If you are
allowed multiple sessions, you can remain remotely connected to them
and log into a new session simultaneously.

Brad Pears

Yes, that is typically what I do, but in this case they wanted me to see the
issues they were having right then (mesages up on screen etc... etc...) -
which is when the problem arises if they are on dial-up...

Brad
<trevis1227@gmail.com> wrote in message
news:19687771-399c-4778-831f-317d1562a5a7@m34g2000hsf.googlegroups.com...
> On Jan 22, 2:51 pm, "Brad Pears" <br...@truenorthloghomes.com> wrote:
>> This is frustrating as heck...
>>
>> We have a few users that are on dial-up from their home location. From
>> time
>> to time I have to remote control their sessions to look at something that
>> is
>> going on etc...
>>
>> When I remote control one of these sessions, it is as slow for me as it
>> is
>> them (screen refreshing etc...) which is very annoying. Is there any way
>> to
>> get around this? It seems very odd that I too should be faced with a
>> sluggish session when I am controlling a session that is running on my
>> local
>> server! (which is about 20ft away from me!!)
>>
>> Help!
>>
>> Thanks, Brad
>
> Just log into their session on your own. Don't worry about Remote
> connecting. You can do all the same things when you log into their
> profile, including making the neccessary corrections. If you are
> allowed multiple sessions, you can remain remotely connected to them
> and log into a new session simultaneously.