Microsoft Operating System Forum

rs121

Hi All,

We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
Server 2000, in which we always experience issues. The issue is that
Windows Server 2003 hangs after every reboot. Sometimes, it has also
bluescreened and has created a memory dump. First time, when it
bluescreened, the memory dump points to cpqteam.sys and the second time
it pointed to afd.sys. On speaking to HP, they asked us to update the
Proliant support pack and NCU, but that didn't helped for a longer
period. The Server will come to normal after 8 successive reboots. The
server also throws the event viewer with the following log such as
Browser error, during hang.

Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.

Troubleshooting done by us so far:

1) Network teaming uninstalled and re-installed
2) Network card drivers uninstalled and re-installed from device
manager.
3) HP PSP and NCU updated to new version
4) HP has replaced the motherboard too , but of no use.

Hence, I am posting my issue to all fellow members and kindly request
them to share their thoughts, If anyone would have experienced similar
issue in the past.

NOTE: we have the DNS and WINS Settings pointing to correct DNS and
WINS Servers.

Regards,
Ram


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Mathieu CHATEAU

Hello

-Did you run a hardware test (from hp if available) ? Especially on RAM &
CPU ?

You may activate crashoncontrol, so you will have a memory dump while it's
hanged.
To do so, add this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\i8042prt\Parameters
name:CrashOnCtrlScroll
Type: dword
value: 1

After reboot, if you Hold down the right Control key then press the Scroll
Lock key twice, then a blue screen will be generated, and so a memory dump
with the state of the server.

--
Cordialement,
Mathieu CHATEAU
English blog: http://lordoftheping.blogspot.com
French blog: http://www.lotp.fr

"rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de
news:rs121.3f10bb@DoNotSpam.com...
>
> Hi All,
>
> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
> Server 2000, in which we always experience issues. The issue is that
> Windows Server 2003 hangs after every reboot. Sometimes, it has also
> bluescreened and has created a memory dump. First time, when it
> bluescreened, the memory dump points to cpqteam.sys and the second time
> it pointed to afd.sys. On speaking to HP, they asked us to update the
> Proliant support pack and NCU, but that didn't helped for a longer
> period. The Server will come to normal after 8 successive reboots. The
> server also throws the event viewer with the following log such as
> Browser error, during hang.
>
> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.
>
> Troubleshooting done by us so far:
>
> 1) Network teaming uninstalled and re-installed
> 2) Network card drivers uninstalled and re-installed from device
> manager.
> 3) HP PSP and NCU updated to new version
> 4) HP has replaced the motherboard too , but of no use.
>
> Hence, I am posting my issue to all fellow members and kindly request
> them to share their thoughts, If anyone would have experienced similar
> issue in the past.
>
> NOTE: we have the DNS and WINS Settings pointing to correct DNS and
> WINS Servers.
>
> Regards,
> Ram
>
>
> --
> rs121
> ------------------------------------------------------------------------
> rs121's Profile: http://forums.techarena.in/members/rs121.htm
> View this thread:
> http://forums.techarena.in/windows-s...lp/1030224.htm
>
> http://forums.techarena.in
>

Mathieu CHATEAU

by the way, the official KB about it:

Windows feature lets you generate a memory dump file by using the keyboard
http://support.microsoft.com/kb/Q244139/en-US/


--
Cordialement,
Mathieu CHATEAU
English blog: http://lordoftheping.blogspot.com
French blog: http://www.lotp.fr

"rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de
news:rs121.3f10bb@DoNotSpam.com...
>
> Hi All,
>
> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
> Server 2000, in which we always experience issues. The issue is that
> Windows Server 2003 hangs after every reboot. Sometimes, it has also
> bluescreened and has created a memory dump. First time, when it
> bluescreened, the memory dump points to cpqteam.sys and the second time
> it pointed to afd.sys. On speaking to HP, they asked us to update the
> Proliant support pack and NCU, but that didn't helped for a longer
> period. The Server will come to normal after 8 successive reboots. The
> server also throws the event viewer with the following log such as
> Browser error, during hang.
>
> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.
>
> Troubleshooting done by us so far:
>
> 1) Network teaming uninstalled and re-installed
> 2) Network card drivers uninstalled and re-installed from device
> manager.
> 3) HP PSP and NCU updated to new version
> 4) HP has replaced the motherboard too , but of no use.
>
> Hence, I am posting my issue to all fellow members and kindly request
> them to share their thoughts, If anyone would have experienced similar
> issue in the past.
>
> NOTE: we have the DNS and WINS Settings pointing to correct DNS and
> WINS Servers.
>
> Regards,
> Ram
>
>
> --
> rs121
> ------------------------------------------------------------------------
> rs121's Profile: http://forums.techarena.in/members/rs121.htm
> View this thread:
> http://forums.techarena.in/windows-s...lp/1030224.htm
>
> http://forums.techarena.in
>

Dusko Savatovic

If you get bluescreen, you definitely have hardware error.
You should insist that it is repaired.
If you can test without network teaming.

HP should keep replacing other components as well, not just motherboard.



"rs121" <rs121.3f10bb@DoNotSpam.com> wrote in message
news:rs121.3f10bb@DoNotSpam.com...
>
> Hi All,
>
> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
> Server 2000, in which we always experience issues. The issue is that
> Windows Server 2003 hangs after every reboot. Sometimes, it has also
> bluescreened and has created a memory dump. First time, when it
> bluescreened, the memory dump points to cpqteam.sys and the second time
> it pointed to afd.sys. On speaking to HP, they asked us to update the
> Proliant support pack and NCU, but that didn't helped for a longer
> period. The Server will come to normal after 8 successive reboots. The
> server also throws the event viewer with the following log such as
> Browser error, during hang.
>
> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.
>
> Troubleshooting done by us so far:
>
> 1) Network teaming uninstalled and re-installed
> 2) Network card drivers uninstalled and re-installed from device
> manager.
> 3) HP PSP and NCU updated to new version
> 4) HP has replaced the motherboard too , but of no use.
>
> Hence, I am posting my issue to all fellow members and kindly request
> them to share their thoughts, If anyone would have experienced similar
> issue in the past.
>
> NOTE: we have the DNS and WINS Settings pointing to correct DNS and
> WINS Servers.
>
> Regards,
> Ram
>
>
> --
> rs121
> ------------------------------------------------------------------------
> rs121's Profile: http://forums.techarena.in/members/rs121.htm
> View this thread:
> http://forums.techarena.in/windows-s...lp/1030224.htm
>
> http://forums.techarena.in
>

rs121

Solution for the above issue. Servers kept under observation. Will
udpate you about the status.

HP Proliant DL385 G2 servers intermittently goes out off the network
and hangs at applying personal settings



Issue: HP Proliant DL385 G2 servers intermittently goes out off the
network and hangs
at applying personal settings.

Reasons:

1: NIC card & teaming driver.

2: The TCP/IP Offload-enabled network adapter may consume lots of
nonpaged pool memory. This may cause other problems in the operating
system.

3: In some cases, the TCP/IP Offload-enabled network adapter may
request large blocks of contiguous memory. This makes the computer stop
responding when it tries to free the memory.

Workarounds:

1) Uninstall the NIC cards from device manager and re-install it
again.
2) Update the NIC card driver, NCU, Teaming driver and ILO.
3) Dis-solve teaming and reteam the NIC.
4) If nothing works, enable the server with single NIC.


Solution: Try the solution one by one. If solution 1 fixes the issue,
do not try the other solutions.

Solution 1: Upgrade the tcpip and netbt drivers for Windows 2003 SP2 to
their latest revision available in the following rollup package:

A Scalable Networking Pack (SNP) hotfix rollup package is available for
Windows Server 2003 - http://support.microsoft.com/kb/950224/en-us


Solution 2: Disable the TCP Chimney offload feature from the following
link:
http://support.microsoft.com/kb/942861/en-us

Along with this get network card driver and firmware updated to latest
as mentioned in following HP site:-
http://h20000.www2.hp.com/bizsupport...NameId=3288112
&prodTypeId=15351&prodSeriesId=3219233&swLang=8 &ta
skId=135&swEnvOID=1005#12212

Solution 3:
After you install Windows Server 2003 Service Pack 2 (SP2) or Windows
Server 2003 Scalable Networking Pack (SNP) on a computer that has a
TCP/IP Offload-enabled network adapter, you may experience many
network-related problems.
The following issues may occur when Windows Server 2003 SNP is turned
on:
a.You experience intermittent RPC communications failures.
b. The server stops responding.
c. The server runs low on nonpaged pool memory
This update turns off default SNP features.
http://support.microsoft.com/kb/948496/


--
rs121
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