Roger Fink

I want to try to fix a problem in a friend's W2K computer (over the phone)
by having her use the repair function for IE6 where it's listed in
add-remove. Unfortunately, on her computer IE6 it is not listed in
add-remove. Is there something I can have her do in Windows (hopefully easy
since she's a Mac user) to get this to work, either by restoring it to
add-remove, or entering a command to repair IE6 from the command prompt, or
some other technique?

Roger Fink

I forgot to add that she has Administrator level access.

Roger Fink wrote:
> I want to try to fix a problem in a friend's W2K computer (over the
> phone) by having her use the repair function for IE6 where it's
> listed in add-remove. Unfortunately, on her computer IE6 it is not
> listed in add-remove. Is there something I can have her do in Windows
> (hopefully easy since she's a Mac user) to get this to work, either
> by restoring it to add-remove, or entering a command to repair IE6
> from the command prompt, or some other technique?

Meinolf Weber

Hello Roger,

IE is more or less part of the system, so not often listed under Add/Remove
programs. Maybe you can describe the problem and error message to see if
there is another option.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> I want to try to fix a problem in a friend's W2K computer (over the
> phone) by having her use the repair function for IE6 where it's listed
> in add-remove. Unfortunately, on her computer IE6 it is not listed in
> add-remove. Is there something I can have her do in Windows (hopefully
> easy since she's a Mac user) to get this to work, either by restoring
> it to add-remove, or entering a command to repair IE6 from the command
> prompt, or some other technique?
>

Roger Fink

What an incredible, and IMO indefensible, situation. My desktop lists IE6,
and thus access to the repair function, in add-remove, but my laptop does
not.

Thanks for the offer. Of necessity, this will be a little long - sorry.

I gave her the laptop because she needed to access a protected database site
run on ActiveX for her job. Before I gave the computer to her I tested it
out to make sure it would work with the site. When I first accessed it, I
got a greyed-out box that should have been clickable, but then a popup came
on the screen that said "Do you want to install and run 'Remote Desktop
ActiveX Control...(etc)". I clicked yes and after it installed I could click
through. On the next screen a popup came up that said "Do you want to run
'ThinPrint RDP Client....(etc)". I clicked yes, and it installed and brought
me to the password logon page, meaning that everything was now OK and we
were home free.

For about three months I heard no complaints, but now says she can't get
past the first box, which is now greyed-out as before. She gets a message
(from Microsoft I believe, but not certain of that) that mentions that,
quoting her, "local client access will expire in several days". Their tech
at first said it was a site problem, but then said later that she needed to
upgrade to XP (but not mentioning IE7, which is of course an optional
upgrade for XP). I noticed yesterday the site looked a little different than
when I last accessed it three months ago, so they have made some changes,
but IMO it can't be the OS because I was able to access the site yesterday
(accepting the two plugins I mentioned above) with both my W2K laptop and
desktop. BTW, all three of these computers have the same version of ActiveX,
9.0c.

My conclusion after accessing the site twice from here was that, for
whatever reason, her IE6 was corrupted. I was going to have her repair it
from add-remove, since I have that option with my desktop. I don't know if
that would have worked, but without that option I'm currently at a dead end.

Regards,
Roger


Meinolf Weber wrote:
> Hello Roger,
>
> IE is more or less part of the system, so not often listed under
> Add/Remove programs. Maybe you can describe the problem and error
> message to see if there is another option.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> I want to try to fix a problem in a friend's W2K computer (over the
>> phone) by having her use the repair function for IE6 where it's
>> listed
>> in add-remove. Unfortunately, on her computer IE6 it is not listed in
>> add-remove. Is there something I can have her do in Windows
>> (hopefully easy since she's a Mac user) to get this to work, either
>> by restoring
>> it to add-remove, or entering a command to repair IE6 from the
>> command prompt, or some other technique?

Meinolf Weber

Hello Roger,

Sounds for me that she is logging on to a CITRIX server or another Terminal
server, which requires addtional tools/settings. Especially as you said "local
client access will expire in several days", i think the main problem is the
remote location, where she tries to login.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> What an incredible, and IMO indefensible, situation. My desktop lists
> IE6, and thus access to the repair function, in add-remove, but my
> laptop does not.
>
> Thanks for the offer. Of necessity, this will be a little long -
> sorry.
>
> I gave her the laptop because she needed to access a protected
> database site run on ActiveX for her job. Before I gave the computer
> to her I tested it out to make sure it would work with the site. When
> I first accessed it, I got a greyed-out box that should have been
> clickable, but then a popup came on the screen that said "Do you want
> to install and run 'Remote Desktop ActiveX Control...(etc)". I clicked
> yes and after it installed I could click through. On the next screen a
> popup came up that said "Do you want to run 'ThinPrint RDP
> Client....(etc)". I clicked yes, and it installed and brought me to
> the password logon page, meaning that everything was now OK and we
> were home free.
>
> For about three months I heard no complaints, but now says she can't
> get past the first box, which is now greyed-out as before. She gets a
> message (from Microsoft I believe, but not certain of that) that
> mentions that, quoting her, "local client access will expire in
> several days". Their tech at first said it was a site problem, but
> then said later that she needed to upgrade to XP (but not mentioning
> IE7, which is of course an optional upgrade for XP). I noticed
> yesterday the site looked a little different than when I last accessed
> it three months ago, so they have made some changes, but IMO it can't
> be the OS because I was able to access the site yesterday (accepting
> the two plugins I mentioned above) with both my W2K laptop and
> desktop. BTW, all three of these computers have the same version of
> ActiveX, 9.0c.
>
> My conclusion after accessing the site twice from here was that, for
> whatever reason, her IE6 was corrupted. I was going to have her repair
> it from add-remove, since I have that option with my desktop. I don't
> know if that would have worked, but without that option I'm currently
> at a dead end.
>
> Regards,
> Roger
> Meinolf Weber wrote:
>
>> Hello Roger,
>>
>> IE is more or less part of the system, so not often listed under
>> Add/Remove programs. Maybe you can describe the problem and error
>> message to see if there is another option.
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> ** Please do NOT email, only reply to Newsgroups
>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>> I want to try to fix a problem in a friend's W2K computer (over the
>>> phone) by having her use the repair function for IE6 where it's
>>> listed
>>> in add-remove. Unfortunately, on her computer IE6 it is not listed
>>> in
>>> add-remove. Is there something I can have her do in Windows
>>> (hopefully easy since she's a Mac user) to get this to work, either
>>> by restoring
>>> it to add-remove, or entering a command to repair IE6 from the
>>> command prompt, or some other technique?

Roger Fink

I just spoke to her before posting this. The actual physical location where
she does this (her office in her house) hasn't changed - I assume that is
what you are referrring to. She doesn't think anything has changed regarding
her connection set-up within the home network but can't be 100% certain of
that.

Meinolf Weber wrote:
> Hello Roger,
>
> Sounds for me that she is logging on to a CITRIX server or another
> Terminal server, which requires addtional tools/settings. Especially
> as you said "local client access will expire in several days", i
> think the main problem is the remote location, where she tries to
> login.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


{SNIP}

Meinolf Weber

Hello Roger,

What i meant was the remote location where she is logging in. The server
where she is accessing the database.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> I just spoke to her before posting this. The actual physical location
> where she does this (her office in her house) hasn't changed - I
> assume that is what you are referrring to. She doesn't think anything
> has changed regarding her connection set-up within the home network
> but can't be 100% certain of that.
>
> Meinolf Weber wrote:
>
>> Hello Roger,
>>
>> Sounds for me that she is logging on to a CITRIX server or another
>> Terminal server, which requires addtional tools/settings. Especially
>> as you said "local client access will expire in several days", i
>> think the main problem is the remote location, where she tries to
>> login.
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> ** Please do NOT email, only reply to Newsgroups
>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
> {SNIP}
>

Roger Fink

Ok thanks. Since I was able to get on, maybe there is more than one problem
here.

Meinolf Weber wrote:
> Hello Roger,
>
> What i meant was the remote location where she is logging in. The
> server where she is accessing the database.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> I just spoke to her before posting this. The actual physical location
>> where she does this (her office in her house) hasn't changed - I
>> assume that is what you are referrring to. She doesn't think anything
>> has changed regarding her connection set-up within the home network
>> but can't be 100% certain of that.
>>
>> Meinolf Weber wrote:
>>
>>> Hello Roger,
>>>
>>> Sounds for me that she is logging on to a CITRIX server or another
>>> Terminal server, which requires addtional tools/settings. Especially
>>> as you said "local client access will expire in several days", i
>>> think the main problem is the remote location, where she tries to
>>> login.
>>>
>>> Best regards
>>>
>>> Meinolf Weber
>>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>>> confers no rights.
>>> ** Please do NOT email, only reply to Newsgroups
>>> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>>> {SNIP}

Dave Patrick

Some service pack or other update has made some IE components predecessors
or requirements.

Some years ago I used the regedit described in this article to reinstall IE.
I know the article says for Windows XP, but I used it successfully on
Windows 2000. Seems like after setting "IsInstalled" to 0, and after restart
then IE/OE reverted back to IE5.0 Then you can just run the setup again for
IE6

The article no longer mentions these two keys


IE
HKLM\SOFTWARE\Microsoft\Active Setup\Installed
Components\{89820200-ECBD-11cf-8B85-00AA005B4383}

OE
HKLM\SOFTWARE\Microsoft\Active Setup\Installed
Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378




--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Roger Fink" wrote:
>I want to try to fix a problem in a friend's W2K computer (over the phone)
> by having her use the repair function for IE6 where it's listed in
> add-remove. Unfortunately, on her computer IE6 it is not listed in
> add-remove. Is there something I can have her do in Windows (hopefully
> easy
> since she's a Mac user) to get this to work, either by restoring it to
> add-remove, or entering a command to repair IE6 from the command prompt,
> or
> some other technique?
>
>